Today weāre looking at:
What Bill Marriott kept telling his leaders
The Egyptian "Toweligator"
Reader discussion: Are minibars dead?
Bill Marriottās number one job for hospitality leaders
Bill Marriott grew a family restaurant business into a global company with more than 6,700 properties andĀ 700,000+ staff.Ā
Thereās one thing he kept telling the leaders in his company.Ā
āYour number one job as a manager is to take care of your employees. If you take care of your employees, they take care of the customers. The happy customers will keep coming back and will tell others - and your business will naturally take care of itself.ā
Terry Haney told me this when I interviewed him about how he runs San Franciscoās top-rated hotels. You can read that interview here if youād like.
The Egyptian "Toweligator"
Redditors canāt get enough of the "Toweligator,ā which an Egyptian hotel guest discovered upon returning to their room. Each day of their stay they found a new creature:
This doesnāt work for every hotel, every day but I love it as an example of adding surprise and delight into the stay.
Reader discussion: Are minibars dead?
Last week I shared examples of hotels doing creative things with their minibars. My post on LinkedIn sparked some discussion, with Max Starkov saying theyāre dead:
Christoph HĆ¼tter sees an opportunity:
Whatās your opinion? Join the discussion here.