Sitemap - 2021 - Hospitality Daily
🍍Lessons from opening a hotel during the pandemic
🍍 Scaling success without losing touch with property teams
🍍 Incorporating online guest feedback into operations improvement
🍍 Working cross-functionally to design a better guest experience
🍍 Scaling excellence with a systematic approach to quality
🍍 How The Local created a digital-led guest experience
How The Mandolay Hotel defied the odds: more revenue with half the staff
🍍 Ritz-Carlton on the value of communal spaces
The question to prioritize operational excellence
The evolution of business hotels
"This is going to make the greatest generation of hoteliers"
Playing offense to delight your guests
Dutch hotelier Eric Toren on providing a 5-star experience
How Leon Avigad's "Brownies" succeed
Bringing back a ‘sense of arrival’
Copywriting as experience design
A leadership lesson from Sébastien Bazin of Accor
"The magic is in having the right staff"
Lessons from one of the world's largest lifestyle hotel operators
The Rockaway hotel that provided training to recruit new staff
Where IHG’s SVP of Guest Products gets inspiration
Travel renaissance coming soon?
A top maitre d’ on employing the previously incarcerated
Lodging as infrastructure to experience the world
Travel predictions for 2022: Slow travel and faster heartbeats
Mandarin Oriental’s guide to self-care
The only way to reliably earn positive reviews
Constant learning through constant feedback
A wakeup call on technology from a former hotel GM
How a zoologist from Florida runs a hotel that became #1 on TripAdvisor in the US
Partnerships to provide guests with access
Branded residences: a growth opportunity?
The Spanish hotelier in Singapore using activities to drive repeat stays
Why hospitality is a beautiful profession
Cocktail-anchored hospitality + employee profit-sharing
The business case for addressing hiring in hospitality holistically
The anonymous, billion-dollar hotel deal maker
Recruiting on a visit to Target
Inspiring through Spotify playlists, food trucks (and more)
the "jetsons" hotel / high tech + high touch / a key to employee motivation