When I spoke with Remington Hotels SVP of Food & Beverage Richard Garcia earlier this summer, he had just pulled up some stats before we talked.
“In the past few months, we’ve had over half a million visitors - and that’s a half a million opportunities I have.”
In today’s episode you’ll learn:
What opportunities Richard sees in each of these touchpoints
How the hotel industry has stripped away services that used to be offered on the rooms side of the business - and how F&B can make up the slack
The opportunity with F&B in creating more touchpoints while on property
Why “personalizing the guest experience” doesn’t have to be complicated (and one way to easily do this)
How personalized service can increase through each class of hotels
👉 Question of the day: How are you using food & beverage as an opportunity to engage new guests and show hospitality to more people?
Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.
Read Richard Garcia’s full story here, or check out the guide to using LinkedIn to attract talent and tell your story.
500,000 opportunities for F&B in hospitality - Richard Garcia, Remington Hotels