“Hotel staff are being pushed to the limit. Leaders need to not only show empathy but gratitude.”
Brian Proctor is an exceptional hospitality leader who held executive roles at Starwood, Evolution Hospitality, and BridgeStreet - where he was Chief Operating Officer - before founding Leeds Hospitality Group.
Brian is also the host of Tuesday's Thanks - a podcast that features people showing gratitude for those who made an impact on their careers.
This theme of thankfulness is top of mind as it is Thanksgiving week here in the US, and I asked Brian about the role of thankfulness in providing hospitality. Listen to today’s episode to hear his thoughts.
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How thankfulness drives hospitality - Brian Proctor, Leeds Hospitality Group